FAQ

How to do a Batch Upload

When uploading batch files, 50,000 transactions can be run within 90 minutes. Text Instructions for Batch Uploads with the Easy Pay Direct Gateway Step 1: Login to merchant’s gateway account. Step 2: Click on ‘Batch Upload’ from the ‘Main Menu’ under ‘Other Services’....

How to use Electronic Invoicing Through the EPD Gateway

Electronic Invoicing with the Easy Pay Direct Gateway is a simple way to invoice your clients.  The Easy Pay Direct Gateway gives you the ability to customize the header, colors and font for your invoices through html editing (which may require a web designers /...

How to use Load Balancing

If you're unsure what Load Balancing is, you can find out more details about Load Balancing here. For more details, check out ADVANCED Load Balancing (Transaction Routing). Text Instructions for How to use Load Balancing Step 1: Login to the correct gateway account as...

How to use Retail SwIPe with the Easy Pay Direct Gateway

The Retail SwIPe software allows you to connect a USB Swipe device or chip reader to your computer and process payments through your Easy Pay Direct Gateway.  SwIPe is a Microsoft Windows based PC application.  While this makes us sad, there isn't currently a mac...

Payer Authentication Information

What is Payer Authentication? Payer Authentication, also known as Verified by Visa (VbV) and MasterCard SecureCode™, are security protocols developed by Visa and MasterCard that allow consumers to shop online more securely. Visa and MasterCard also give back to...

How to Process a Refund Through the EPD Gateway

Refunding a transaction is different than Voiding a transaction. If you are attempted to reverse a charge the same day that it was originally run (which is before the transaction is "settled"), you'll want to VOID the transaction, not refund it. If you want to reverse...

How to Void a Transaction in the EPD Gateway

Voiding a transaction is different than refunding a transaction.A voided transaction describes a credit card transaction that has been deleted before settlement (before the close of the daily batch). The transaction amount has only been authorized to the cardholder’s...

Gateway Service Status Update

Easy Pay Direct Gateway Service Status Updates It's INCREDIBLY RARE that there's an outage or a hiccup with the Easy Pay Direct Gateway. Check the REAL TIME Status of the Easy Pay Direct Gateway Here: Check Status  >>>>    **EPD Gateway Status ** ...

How to use the QuickBooks SyncPay Plugin

QuickBooks™ SyncPay eliminates double entries and handles the transactions from start to finish. From processing the transaction to creating the appropriate accounting entry to marking the transaction as paid, QuickBooks™ SyncPay will handle it all from within the...