Can a check bounce or be fraudulent and if so how does that affect me?
Yes. Checks and ACH transactions can bounce whether you cash them in person or electronically.
FAQ
What if I don’t know the transaction id/service date or last name of customer, can I search by first name or address?
Yes. You can search by nearly any information you have about a customer or transaction: date, time, first name, last name, location, amount, payment type, etc. Click here for detailed instructions.
Where is all my customer/client info being stored?
All cardholder information is stored securely in the PCI Compliant, Easy Pay Direct Database. Every Easy Pay Direct Merchant can access any transaction at any point in time – from any computer. We designed the Customer Vault as an extra feature to allow you to reuse...
Can I process debit cards?
Yes. You can process any card with a Visa, MasterCard, Discover or American Express logo. However, the Easy Pay Direct system does not support "pin entered" debit transactions. All debit cards must be run as credit cards.
Would I be liable for any disputed transactions from my clients?
Yes. When you set up a merchant account you as a business owner are always responsible for handling disputes with your customers or clients. Some businesses have more disputes than others. Because we work with many special needs clients (some call them "high risk")...
Is there 24 hour phone support?
Easy Pay Direct Business Hours Support The Easy Pay Direct office is open from 8-5 CDT. Call, Email, Chat, Text - we're here for you. [ 800.805.4949 | [email protected] | Chat | 24 Hour Processor Support Options If you need help with transactions...
Is a business license needed to use this service?
In order to setup a merchant account you must have a business. A business license is not necessarily required, but if you are a sole proprietor you must submit documentation such as DBA paperwork filed with the state to indicate that you are Doing Business As "XYZ...
How do I search for a specific transaction?
There are several ways to search for a specific transaction. If you are doing a Capture, Void or Refund - you can search from inside those features by clicking on the magnifying glass icon. The steps below will walk you through what to do after you have clicked on...
How do I void a transaction?
Void is used if you want to reverse a credit card or electronic check transaction on the same day as the initial transaction. To void a transaction: (make sure you are logged in to your account) 1) Click Void(In the left column, choose the "Refund" either under...
How do I refund a credit card or electronic check transaction?
If you want to reverse a transaction the same day, you should VOID the transaction. Refunds are used if you want to reverse a transaction any time after the initial day of the transaction. To refund a transaction (make sure you are logged in to your account) Click...